Information and Communication Technology System Maintenance(ICTSM)

Information and Communication Technology System Maintenance (ICTSM) is a vocational trade that focuses on the installation, maintenance, and troubleshooting of ICT systems. Here’s a detailed overview of the ICTSM trade:

Overview

•    Duration: 02 years 
•    Eligibility Criteria: Candidates should have passed the 10th class (with mathematics & science) from a recognized board. 
•    Objective: To train students in the maintenance and management of computer systems, networks, and related ICT infrastructure.

Key Learning Areas

1.    Computer Hardware: 
      • Installation: Skills in assembling, installing, and configuring computer hardware components such as CPUs, memory, storage devices, and peripheral devices. 
      • Maintenance: Techniques for diagnosing and repairing hardware issues, upgrading components, and ensuring optimal performance. 
2.    Operating Systems: 
       •  Installation and Configuration: Training in installing and configuring various operating systems (e.g., Windows, Linux). 
       • Troubleshooting: Skills in resolving operating system-related issues and optimizing system performance. 
3.    Networking: 
       •  Basics: Understanding network fundamentals, including types of networks (LAN, WAN), network devices (routers, switches), and networking protocols. 
       •  Setup and Maintenance: Installing and maintaining network infrastructure, configuring network settings, and managing network security. 
4.    Software Applications: 
      • Installation: Installing and configuring software applications, including productivity tools and specialized software. 
      • Support: Providing support and troubleshooting for software issues, including application errors and compatibility problems. 
5.    Security: 
      • Protection: Implementing security measures to protect ICT systems from threats such as viruses, malware, and unauthorized access. 
      • Backup and Recovery: Techniques for backing up data and recovering systems in case of failures or data loss. 
6.    Technical Support: 
       •  Customer Service: Skills in providing technical support and assistance to users, including resolving technical issues and offering guidance on system use.

Career Opportunities

1.    IT Support Specialist: 
       •  Roles: Providing technical support and assistance to users within organizations, troubleshooting hardware and software issues, and managing IT help desks. 
2.    Network Administrator: 
       • Roles: Managing and maintaining network infrastructure, configuring network devices, and ensuring network security and performance. 
3.    System Administrator: 
       •  Roles: Overseeing the installation, configuration, and maintenance of computer systems and servers, and managing system performance and security. 
4.    IT Technician: 
       •  Roles: Handling various technical tasks, including hardware repairs, software installations, and system upgrades in different settings such as businesses, schools, or government offices.

Conclusion

The future of ICTSM is promising, with significant opportunities driven by technological advancements and evolving industry needs. Professionals in this field will need to stay abreast of emerging technologies, adapt to new trends, and continuously upgrade their skills to remain competitive. Specializing in areas such as cloud computing, cybersecurity, and IoT will provide additional career prospects and growth in this dynamic and rapidly evolving field.